Typical UK delivery, in working days.
Every arrangement is created in my design studio.
To let me know if anything arrives damaged.
To send a return back in its original packaging.
Customer help
Orders & delivery
Everything about how your arrangement gets to you.
How long will delivery take?
Most orders arrive within 3 to 5 working days. Every arrangement is made to order and needs at least two hours to dry and set, but I always get yours to you as quickly as I can.
What about bespoke or very large arrangements?
For bespoke commissions and very large pieces, I'll confirm the delivery schedule with you personally once you've placed your order.
How do I track my order?
Once your order is on its way, the courier will email you a tracking code so you can follow it to your door.
What if something is out of stock?
I'll get in touch and either suggest an alternative or let you know when it will be available again.
Do you deliver outside the UK?
Yes. WhatsApp me for a postage quote. Any import duties and taxes are the responsibility of the recipient.
Customer help
Payments
Simple, secure and flexible.
How can I pay?
You can pay online with PayPal and all major credit and debit cards. I'm also happy to take orders over the phone, and bank transfers are welcome.
Is paying online secure?
Yes. Every payment is processed securely over an encrypted connection.
Customer help
Returns & damaged items
I want you to love your flowers. If something isn't right, here's what to do.
Can I return my order?
I hope you'll be completely happy with your purchase. If you do want to return it, please let me know as soon as possible by email at sharon@demmerys.com or by phone.
Refunds are issued once the item arrives back with me in its original condition and original packaging. Items should reach me within 14 days of you letting me know you'd like to cancel.
My order arrived damaged or incorrect. What should I do?
I'm so sorry. Please let me know within 48 hours of delivery, and return the order in its original packaging within 14 days of receiving it. I'll put it right.
Can you collect a return from me?
Yes, I can arrange for my courier to collect it. The cost of collection is deducted from your refund.
Where do I send a return?
The returns address is below. Please get proof of postage, as I can't accept responsibility for items lost or damaged on the way back.
Customer help
Caring for your flowers
The good news: there isn't much to do.
How do I look after my arrangement?
No water, no plant food and no special light. An occasional gentle dusting keeps it looking as fresh as the day it arrived.
Will it really last?
Yes. Every stem is shaped and set in florists' resin, so your arrangement holds its shape for years.
Returns address
Demmerys Returns85 Dartmouth Avenue
Walsall
West Midlands
WS3 1SP
Please pack your arrangement in its original packaging and get proof of postage.
Not sure whether to return, or want me to arrange a courier collection? Get in touch first and I'll help you choose the easiest option.
Still have a question?
Talk to me directly.
Every message and call comes straight to me. Have your order number handy if it's about an existing order.